Please read these Terms and Conditions (“Agreement”) carefully before accessing or using the Neoethic Ecommerce Website (“Website”) operated by Usha Exim Pvt. Ltd. (“Company,” “we,” or “us”). This Agreement sets forth the legally binding terms and conditions for your use of the Website. When you visit our website or buy something from our store, you agree to the terms set out in this agreement.
INTELLECTUAL PROPERTY
The Website and its original content, features, and functionality are owned by Usha Exim Pvt. Ltd. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
The Neoethic brand name and logo are registered trademarks owned by Usha Exim Pvt. Ltd. Any unauthorized use of these trademarks is strictly prohibited.
You may not use our products or content to conduct any illegal or unauthorized activity that violates laws in your jurisdiction. You may not reproduce, copy, or resell our products, marketing materials, copywriting, images, videos, and packaging.
USE OF WEBSITE
You shall not engage in any activity that could interfere with or disrupt the operation of the Website or its servers or gain unauthorized access to any portion of the Website or any other systems or networks connected to the Website.
You are solely responsible for any content you post on the Website and for any consequences that arise from such content. By posting content on the Website, you grant Usha Exim Pvt. Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.
PRODUCT INFORMATION
The Website may contain information about products offered by Neoethic. We strive to provide accurate and up-to-date product descriptions and pricing information. However, we do not warrant that the product descriptions, prices, or any other content on the Website are accurate, complete, reliable, current, or error-free.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Website at any time without prior notice.
PRICING
We price our products with a lot of thought and rarely change them. On occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a product’s price, this website will clearly reflect the current price of the product.
Prices displayed on the Website are in the local currency and are exclusive of applicable taxes, duties, and shipping charges unless otherwise stated.
ORDERS & PAYMENTS
Any order placed through the Website is subject to acceptance by Neoethic. We reserve the right to refuse or cancel any order for any reason.
Payment for orders placed on the Website must be made through the available payment methods provided. You agree to provide accurate and complete payment information and authorize us to charge the total order amount to your chosen payment method.
DELIVERY AND SHIPPING
We offer to ship to most locations in India. We usually dispatch products that are in stock within one to two business days from the time your order is placed. If a product is out of stock, we will notify you of the estimated shipping time on the website before you place your order. We will make reasonable efforts to process and ship your order within the specified timeframe. However, we do not guarantee delivery dates or times.
You are responsible for providing accurate shipping information. We are not liable for any delays or non-delivery resulting from incorrect or incomplete shipping addresses provided by you.
There is a nominal charge for Cash on Delivery if your PIN code is supported. If you reject a confirmed COD order, we will be unable to serve you in the future.
If our logistics partner supports it, we will send you an email with a link where you can track your order. Due to external factors, shipping time is not guaranteed. Shipping and COD fees are non-refundable.
WARRANTY AND RETURNS
We offer product exchanges and returns within 14 calendar days from the date of purchase. We do not accept cancellations once an order is placed. When you request an exchange or pickup, we try to offer a pick-up service, but it is not guaranteed. In such cases, we request the customer to ship the return themselves. Final Sale products can not be returned or exchanged once delivered, these include Gift Certificates, Bags & Jewelry unless there is a manufacturing defect.
A return order is ineligible for exchange or refund if it is done beyond the 14 calendar day period, or if it is used, damaged, or returned without original packaging. If we receive an inbound shipment for an ineligible return, goods will be recycled or discarded without notice. No exchanges or refunds will be applicable and an additional service fee may be charged. If you send an unauthorized inbound shipment, we will be unable to serve you in the future.
If you discover a manufacturing defect with a product you bought from our store, please send us an email at support@neoethic.com from the email you placed the order with. As a small business, we can not sustain and accept standard and defective product requests beyond 14 calendar days.
THIRD-PARTY WEBSITES
Certain content on our store may link to third-party websites like Instagram, Twitter, and Facebook that are not affiliated with us. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, in no event shall Usha Exim Pvt. Ltd. be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use or inability to use the Website or any products purchased through the Website.
You agree to indemnify, defend, and hold harmless Usha Exim Pvt. Ltd. and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees including reasonable attorneys’ fees arising out of or in connection with your use of the Website or any breach of this Agreement.
GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of India.
Any legal action or proceeding arising out of or relating to this Agreement or the Website shall be exclusively subject to the jurisdiction of the courts in the Union Territory Of Delhi, India.
CHANGES TO THE AGREEMENT
We reserve the right, at our sole discretion, to modify or replace this Agreement at any time. The most current version of the Agreement will be posted on the Website.
By continuing to access or use the Website after any modifications to this Agreement, you agree to be bound by the modified terms and conditions.
